phlaro Privacy Policy

When you register for a phlaro account, we collect the personal details you provide during the sign-up process, including your full legal name, date of birth, email address, and contact number. We also collect information generated through your use of the platform, such as login timestamps, device type, browser details, IP address, and the pages or sections you visit. If you make a financial transaction, we collect the payment method details necessary to process that transaction — though we do not store full card numbers or sensitive payment credentials directly on our servers. We may also collect identity verification documents such as a government-issued ID when required to confirm your eligibility to use the platform in compliance with applicable Philippine regulations. All information collected is used solely for the purposes outlined in this Privacy Policy and is not gathered in excess of what is necessary for those purposes. Any voluntary information you provide — such as preferred sports, game categories, or communication preferences — is used only to personalise your experience and improve the relevance of content shown to you. We do not collect sensitive personal information beyond what is strictly required for account management and platform security.

The information phlaro collects is used to create and maintain your account, verify your identity, process transactions, and deliver the platform features you have signed up to access — including Betting Tips, Casino games, Lottery content, and Promotions. We use your contact details to send you account-related communications such as registration confirmations, transaction receipts, security alerts, and updates to our Terms or this Privacy Policy. Platform activity data is used to monitor for unusual or potentially fraudulent behaviour, to maintain the security and stability of our systems, and to improve the overall user experience for Filipino players. Anonymised and aggregated usage data may be used for internal analytics to understand how different sections of the platform are used; this data cannot be used to identify you individually. If you have opted in to marketing communications, we may send you information about new features, active Promotions, or platform updates — you can withdraw this consent at any time by updating your communication preferences within your account settings. We do not use your personal information to make automated decisions that produce legal or similarly significant effects without human review. phlaro will never sell, rent, or trade your personal data to any third party for their own marketing purposes.

phlaro shares your personal data only in the limited circumstances described in this section and never for purposes beyond those stated here. We work with trusted third-party service providers — such as payment processors, identity verification services, and cloud infrastructure providers — who are granted access to the minimum data necessary to perform their specific functions on our behalf, and who are contractually required to protect that data in line with applicable privacy standards. We do not permit our service providers to use your data for their own purposes or to share it further without our explicit authorisation. In certain circumstances, phlaro may be required by law, court order, or competent Philippine regulatory authority to disclose personal data; in such cases, we will disclose only the information required and, where legally permitted, will notify you of the request. If phlaro undergoes a merger, acquisition, or transfer of business assets, your data may be transferred to the successor entity, provided that the successor continues to honour the commitments made in this Privacy Policy. We do not share your information with any third-party advertising networks, data brokers, or analytics companies that would use it to build profiles for external advertising purposes. Any third party receiving your data from phlaro is subject to a data processing agreement that limits their use of your information to the specific service they are providing.

phlaro uses cookies and similar browser-based technologies to support the functionality of the platform, remember your session preferences, and maintain the security of your logged-in state. Essential cookies are required for the platform to function correctly and cannot be disabled; these include session tokens that keep you securely logged in while you navigate between sections. Functional cookies are used to remember your preferences — such as language settings or notification choices — so that your experience remains consistent across visits. We do not use third-party advertising cookies or allow external advertising networks to place tracking technologies on phlaro pages. You can manage or delete non-essential cookies through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. Where required, we will ask for your consent before placing non-essential cookies, and you can withdraw that consent at any time by updating your browser preferences or contacting the support team via the details on the FAQ page. We periodically review the cookies in use on the platform to ensure they remain necessary and proportionate to the purposes described in this Privacy Policy.

phlaro retains your personal data for as long as your account remains active and for a reasonable period thereafter, in order to fulfil the purposes described in this Privacy Policy and to comply with applicable legal and regulatory retention obligations under Philippine law. Transaction records and identity verification documents may be retained for longer periods where required by financial regulations or in connection with an ongoing investigation or dispute. When your data is no longer required for its original purpose and no legal obligation requires us to retain it, we will securely delete or anonymise it so that it can no longer be linked to you as an individual. If you request the closure of your account, we will process the deletion of your personal data within a reasonable timeframe, subject to any retention obligations that apply at the time of your request. Data held in backup systems may persist for a short additional period following deletion from live systems due to standard backup rotation cycles, but it will not be actively used during that time. We review our data retention practices periodically to ensure they remain aligned with our legal obligations and with the privacy expectations of Filipino players. For questions about how long specific types of data are held, please refer to the FAQ page.

As a registered player on phlaro and a data subject under applicable Philippine privacy law, you have the right to access the personal data we hold about you and to receive a clear account of how it is being used. You have the right to request correction of any inaccurate or incomplete personal data held on your account, and we will process valid correction requests promptly. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations. You have the right to object to certain types of data processing and to withdraw consent for marketing communications at any time without affecting the lawfulness of processing carried out before that withdrawal. If you believe that phlaro has handled your personal data in a manner that does not comply with applicable privacy obligations, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, you can submit a request through the support contact details provided on our FAQ page, and we will respond within the timeframe required by applicable law. We will not penalise you for exercising your privacy rights, and we are committed to handling all data rights requests fairly and transparently.

phlaro may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will post the updated policy on this page and, where appropriate, notify registered account holders via email or an in-platform notification. The date shown at the top of this page indicates when the policy was last revised, and we encourage you to review it periodically to stay informed about how your information is protected. Continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If any update significantly affects the way we process your personal data, we will provide a more prominent notice and, where required by law, seek your explicit consent before the changes take effect. Historical versions of this Privacy Policy are available upon request by contacting the support team through the FAQ page. Our commitment to the privacy of Filipino players on the phlaro platform remains constant regardless of any changes made to this document.